Frequently Asked Questions

Building strong,

caring and resilient communities.

FAQ

What are you doing to keep everyone safe during the COVID-19 pandemic?

 

The Spiers Centre continues to take advice from the WA Department of Health and the Australian Government on the COVID-19 pandemic regarding the health and safety of our service users and staff.  

We have been monitoring the COVID-19 outbreak and adapted the way we work to keep our service users and our staff safe keeping up-to-date with State and Federal Government mandates and recommendations and ensuring these are implemented across the organisation.

Plans have been implemented to ensure we can respond quickly to protect our service users, their families and our staff while continuing to support communities throughout the pandemic.

How do I make an appointment with our Financial Hardship Services?

 

Contact us on 9401 2699 Mondays to Fridays between the hours of 9am and 2pm.

 

I can’t get through to make an appointment and when I do, there aren’t any appointments available?

 

Unfortunately we are experiencing very high demands for our Financial Hardship Services. 

 

If you require Emergency Relief support, you can contact the Emergency Relief and Food Access Service on 1800 979 777 from 9am – 5pm Monday to Friday (excluding public holidays), or lodge an online enquiry if you are unable to make a phone call.

 

If you require Financial Counselling, you can visit Financial Counselling Network for current availability of Financial Counsellors in the Perth metropolitan area. 

What do I bring to my Financial Hardship Services appointment?

  • Payslips or income statements 

  • Bank statements

  • Letters about your Centrelink payments, debts, bills or fines

  • Letters about your tax, rent, assets and other money you receive or pay

Confused about what to bring to your financial counselling appointment? Download and follow this tip sheet to help prepare.

 

How can I register for the social club? 

 

To register for any of our community groups, please call 9401 2699 or email info@thespierscentre.com.au

I’m interested in learning more about your post-natal depression groups.

 

For more information and referral contact the Duty Officer at Joondalup Community Mental Health on 9406 7100

 

Do you provide crèche services for other organisations? 

 

Yes, we are able to consider your requirements for crèche services. If you would like to discuss The Spiers Centre providing your organisation with crèche support, please contact creche@thespierscentre.com.au or call 9401 2699 and ask to speak to our Community Services Coordinator. 

Is there a fee for crèche services? 

 

Generally there is a fee for creche services provided at the Centre. Please call 9401 2699 or email info@thespierscentre.com.au to confirm the details. 

 

I’m a community service and looking for a facility. How can I find out more about hiring your venue? 

 

Please call on 9401 2699 or email info@thespierscentre.com.au and ask to speak to our Community Services Coordinator who will be able to discuss your needs further.