Customer Perception Survey 2015-16

*Pulled from a report by the Government of Western Australia: Department of Local Government and Communities

 

2015-16 DLGC CPS – CNDS – The Spiers Centre Family and Community Support Services – Comments only Report

2015-16 DLGC CPS – CNDS – The Spiers Family and Community Support Services – Individual Service Report

 

The Spiers Centre Inc, Family and Community Support Services
 

All comments received have been included below and are presented verbatim with personal identifiers removed.

 

Comments:

 

  • Being able to assist my family when needed. Non judgemental
  • Helped me cope with the bills and week to week
  • Made our family survive
  • To help out with food & medication
  • Opened new doors
  • The staff is very nice women
  • Able to help while I’m in need
  • Helping my children to become more independent and more socialised
  • Less of a struggle generally
  • Helped me & my kids out a lot
  • It helped keep children fed as
  • Helping us with the food and service. Thanking you
  • Being able to start managing my bills
  • Very helpful
  • It gave me both food & financial assistance
  • Relieved some unwanted stress with food, rent / utility bill assist
  • Helped me with everything. Food, petrol, PJ’s for my child
  • Help me out lots
  • So much help me and make me happy and no stress
  • Helped financially taking the stress off a bit
  • Helping me from going under financially & emotionally
  • The staff are amazing. Very helpful, caring & friendly and are very compassionate
  • Very helpful with information & very friendly service
  • Meeting other people and being social
  • Helps me because I struggle on a pension
  • Helping with finances, bills & food in emergencies
  • Got me out of the house
  • Aiding myself to help my mother in big way
  • Less stress in regards to the power and gas bill being turned off. The staff were great
  • Made friends with other parents. My children love coming
  • A lot of difference. Greatly appreciate. Thank you so much!!!
  • Family
  • It has made a huge difference to me and my children
  • Very helpful & friendly
  • Helping and discussing with our bills, and organizing direct debiting and we haven’t looked  back
  • Extremely friendly and welcoming staff
  • They are very helpful with support & help also with their information where to go for other places to get help and are very understanding
  • They are fantastic people at the Spiers Centre, very helpful, kind
  • When we were desperate they helped us and we will always be grateful
  • Financial help was so much appreciated. Moral support as well. Lovely people here always willing to help
  • Very friendly staff
  • Help with managing my bills
  • Help with food vouchers and bags grant and someone to talk to
  • Helps feed the kids
  • Very satisfied and helpful
  • Very hard to comment as still as long way to go, but so far so good
  • The staff makes sure if need any. Very nice people. Thank you
  • The staff go above and beyond with their support and understanding
  • Thanks for staff at Financial Counselling
  • I haven’t needed any help since long time. I was truly stoked with the help I received
  • God bless
  • Very grateful
  • I really appreciate everything that is done for me by Spiers Centre
  • Very friendly and supportive
  • A great help for pensioners & families – priceless
  • Helping keep things stable between our relations
  • Great staff, very approachable, helpful and informative
  • Was nice to sit and have coffee and chat
  • We would like to say a very big thank you to the staff of Spiers Centre
  • If it wasn’t for people like the Spiers Centre I would probably be on the streets
  • The staff are excellent